General conditions & cancellation policy Hotel Waldhaus Sils

Reservation and cancellation

Terms and conditions of booking and cancellation policy for individual guests (up to five rooms). A credit card is required for definitive online reservations. The credit card guarantees your room until your arrival date. Your credit card will not be charged until you arrive at the Waldhaus Hotel Sils.

Cancellation policy for non-peak travel periods
Fees charged for cancelling confirmed bookings during such periods are modest, as our resulting loss is often smaller than during high or peak seasons.
The following cancellation fees apply to reservations booked definitively for non-peak periods:

  • For cancellations occurring up to five days prior to scheduled arrival: no charge.
  • For cancellations occurring from one to five days prior to scheduled arrival: you will be charged for one night (bed & breakfast rate) per reserved room.
  • For cancellations occurring less than 24 hours prior to scheduled arrival: you will be responsible for the entire cost of the booking – maximum three nights (bed & breakfast rate) per reserved room.

Cancellation policy for high or peak travel periods (except Christmas and New Year’s Eve)
Fees charged for cancelling confirmed bookings for such periods are in accordance with Art. 160 of Swiss Code of Obligations.
The following cancellation fees apply to reservations booked definitively for peak travel periods:

  • For cancellations occurring up to 7 days prior to scheduled arrival: no charge.
  • For cancellations occurring from 7 to 2 days prior to scheduled arrival: you will be charged for one night (bed & breakfast rate) per reserved room.
  • For cancellations occurring less than 2 days prior to scheduled arrival: you will be responsible for the entire cost of the booking – maximum three nights (bed & breakfast rate) per reserved room.

We strongly recommend that our guests take out travel/cancellation insurance. Disputes are subject to Swiss law, place of jurisdiction is Sils/Segl Maria.

Payment

The entire hotel invoice can be paid on sight at the end of the stay. We accept cash, EC-Maestro card, Postcard, Visa, MasterCard, American Express and Reka cheques/card.

Our bank account :

CHF account
UBS AG, CH-7500 St. Moritz (Remark: Hotel Waldhaus Sils-Maria)
Account No.: 404278.01-Y, Clearing number 221
IBAN: CH17 0022 1221 4042 7801 Y
Swift Address (Code): UBSWCHZH80A

Euro account
UBS AG, CH-7500 St. Moritz (Remark: Hotel Waldhaus Sils-Maria)
Account No.: 0221-404278.60E, Clearing number 221
IBAN: CH46 0022 1221 4042 7860 E
Swift Address (Code): UBSWCHZH80A

Privacy policy

Our privacy agreement is part of our General Terms and Conditions (GTC). You may have a look on those on our website or get them by mail.

Place of jurisdiction

Any legal case arising from this Reservation shall be heard in Sils/Segl Maria i. E. This legal relationship is subject to Swiss law.

Status: 2020